WELCOME TO CAMP SUPPORT
A little help.
Back to happy camp.
Every campsite has its little puzzles.
Let’s work through yours together.
for a little calm.PocketCamp FIELD NOTES / 01
FIND YOUR WAY
Good questions. Clear answers.Playing & level progress
How do I complete a campsite?
Place the available pieces on the board while following the campsite rules. Check the terrain, leave required paths open and pay attention to spacing and orientation. A rejected placement explains what needs to change.
Why is the next level locked?
Complete the previous campsite to unlock the next one. There are 10 authored levels. You can revisit unlocked levels from Level Select.
Can I undo a move or ask for a hint?
Use Undo to take back a placement, or Hint for guidance. Confirming a hint affects the completion rating for that attempt. Restart gives you a fresh attempt at the current campsite.
How can I improve my rating?
Complete a campsite with fewer successful moves and without a confirmed hint. Your best cone rating is kept when you replay a level.
Saves & device settings
Will my campsite be there when I return?
The game saves progress and the current puzzle on your device as you play. Play resumes the saved puzzle when one is available. Starting another level replaces the current unfinished puzzle.
Can I move progress to another device?
There is no game account or cloud-sync service. Progress, rewards and settings belong to the local installation. Device backups are controlled by iOS; we cannot restore a save from a game server.
The game will not save. What should I do?
Check that your device has available storage, then reopen the game and try again. Avoid deleting the app while investigating: uninstalling can remove your local progress and collection. Contact us if the problem continues.
Can I adjust sound, vibration or animation?
Open Settings to change Music, Sound, Haptics and Reduce Motion. These preferences are saved on your device. Core gameplay works without an internet connection.
Rewards & your collection
How do I get wheel tickets?
A first completion of each campsite grants a ticket. Visiting the wheel on a new device-calendar day can also grant a daily ticket. Replaying an already rewarded campsite does not grant another first-clear ticket.
What can the wheel give me?
Each ticket gives one of eight equally likely outcomes: six decoration variants, 20 Decor Coins or 40 Decor Coins. An already owned decoration becomes 30 Decor Coins. The wheel chooses its result locally.
How do decorations work?
Open Collection to equip owned Bison, Bells and Tents. Additional variants cost 120 Decor Coins each. Decorations change the appearance of pieces, not the campsite rules.
Do tickets or coins cost real money?
The current game has no in-app purchases or advertising. Tickets, Decor Coins and decorations are earned or used within the game. They cannot be cashed out, traded or redeemed for real-world prizes.
A HUMAN HAND
Still a little stuck?
Pull up a chair.
Tell us what happened. We’ll help you find your way.
Email supportWhat to include
- Your app version & iOS version
- Your device model & level number
- What happened, and how to repeat it
- A screenshot, if it helps
Keep screenshots focused on the issue.
Leave out passwords and personal details.
Good camps run on trust.
How we handle information Read the camp rules